Terms of Service

By creating an account or installing the tracking script, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are allowed to do that, and “you” means the company.

In these terms, “NumberHill”, “we” and “us” mean the team that operates the numberhill.com service.

NumberHill records traffic on the sites you install it on, receives payment events from the processors you connect, matches the two, and reports the result. That is the whole product.

We will keep it working and will not degrade features you rely on without notice. We do not promise a specific uptime percentage, because we do not currently publish the status page that would make such a promise verifiable — and a number we cannot show you is not worth writing down.

• Give an accurate email address; it is how we reach you about the service.
• You are responsible for what happens under your account, including keeping your credentials safe.
• One person or organisation per account. Do not share logins with people who should not see your revenue data.
• Tell us promptly at [email protected] if you believe your account has been accessed by someone else.

The analytics and payment data collected through your account belongs to you. We store and process it to provide the service, and for nothing else — we do not sell it, share it with advertisers, or use one customer's data to serve another.

You can export your reports and payment records as CSV whenever you like, and you can ask us to delete everything. How that works, and what we do and do not delete automatically, is set out in the Privacy Policy.

You are the controller of the data you collect through NumberHill, which means some things are yours to get right and cannot be delegated to us:

• Having a lawful basis to collect data about your visitors, and a privacy notice that describes it.
• Obtaining consent where your jurisdiction requires it — particularly if you use the cookie-based script, which sets its cookie as soon as it loads.
• Deciding what you send us. If you use identify() or autoidentify to attach email addresses or other personal data to visits, that is your decision and your legal responsibility.
• Only installing the script on sites you control.

Do not use NumberHill to:

• Track people on sites you do not own or have permission to instrument.
• Collect special-category personal data — health, biometrics, precise location, and the like.
• Attack, overload, reverse-engineer or circumvent the service or its limits.
• Break the law, or infringe someone else's rights.

If an account is doing one of these things and causing harm, we may suspend it. Where it is reasonable to do so, we will tell you first and give you a chance to fix it.

• After the free period, paid plans are billed in advance, monthly or yearly, at the price shown on the pricing section when you subscribe. Yearly is ten months' price for twelve months of service.
• Prices are in US dollars and exclude any taxes you may owe locally.
• Subscriptions renew automatically until cancelled. Cancel any time from the billing settings; you keep access until the end of the period you have paid for.
• We do not auto-charge an account that never entered payment details. Free accounts stay free accounts.
• If we change prices, existing subscribers get at least 30 days' notice by email before it affects them.

Refunds are not automatic, but we are reasonable: if you were charged for something you did not use or did not intend, write to us and we will sort it out.

The product will change — features get added, and occasionally removed. If we remove or materially reduce something you are actively using, we will give you reasonable notice by email, and if you are a paying subscriber and the change makes the service substantially less useful to you, you can cancel and we will refund the unused part of your term.

You can stop using NumberHill at any time — remove the script, cancel the subscription, and email us to have your data deleted.

We may close an account that is materially breaching these terms, or that has been dormant with no data and no subscription for over a year. Except where a breach is causing active harm, we will give you notice and an opportunity to export your data first.

NumberHill is provided as-is. We work hard on accuracy, but attribution is inference: bot filtering is a judgement, cookieless identifiers rotate, visitors switch devices, and payments occasionally arrive without a matchable identifier. Treat the numbers as a strong signal for making decisions, not as an accounting record. Use your payment processor for anything that must reconcile exactly.

To the extent the law allows, we are not liable for indirect or consequential losses — lost profits, lost revenue, or business decisions made on the basis of a report. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose.

Nothing here excludes liability that cannot legally be excluded, including for fraud or for death or personal injury caused by negligence.

If someone brings a claim against us because of data you collected through NumberHill — for example, because you tracked visitors without a lawful basis or sent us personal data you had no right to send — you agree to cover our reasonable costs in dealing with it.

Start by emailing [email protected]. We would much rather fix a problem directly than argue about it formally, and in practice almost everything is resolved this way.

These terms do not nominate a particular country's courts or law. If a dispute cannot be resolved between us, which law applies and where a claim can be brought will be determined by the ordinary rules that apply to the parties — including any consumer protections available to you locally, which these terms do not take away.

• These terms and the Privacy Policy are the whole agreement between us about the service.
• If a clause turns out to be unenforceable, the rest still stands.
• Not enforcing something once does not waive our right to enforce it later.
• You may not transfer your account to someone else without asking us; we may transfer these terms if the service changes hands, and will tell you if that happens.
• We may update these terms. Material changes get the date at the top updated and an email to account holders. If you keep using NumberHill afterwards, the new terms apply.